Measuring performance in public and nonprofit organization an integrated approach second edition theodore h polster maria p aristigueta jeremy l hall j5 jossey basstm a wiley brand contents preface ix acknowledgments xiii part 1 introduction to performance management 1 1 introduction to performance management and measurement 3 2 developing effective performance management systems 35 . Managing and measuring performance in public and nonprofit organizations an integrated approach poister theodore h aristigueta maria p hall jeremy l on amazoncom free shipping on qualifying offers managing and measuring performance in public and nonprofit organizations an integrated approach. Managing and measuring performance in public and nonprofit organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. New edition of a classic guide to ensuring effective organizational performancethoroughly revised and updated the second edition of managing and measuring performance in public and nonprofit organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. Thoroughly revised and updated the second edition of managing and measuring performance in public and nonprofit organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations